Terms & Conditions
The following are the Terms & Conditions for Exquisite Travel Group, Inc., Roseville Travel, Sacramento Travel and Woodland Travel (“Exquisite Travel Group”) and are applicable for all services provided by Exquisite Travel Group and any websites owned and operated by Exquisite Travel Group:
This Agreement describes the terms and conditions applicable to the services available through this Site (“Site”) and through our offices. This Agreement describes Your responsibilities and, among other things, limits the liability of Exquisite Travel Group. Before submitting a travel information request or an account registration form and/or using any of the services provided by this Site or Exquisite Travel Group, please read all of this Agreement carefully. By accessing any areas of this Site or by using our services, users (“Users” or “You”) agree to be legally bound and to abide by these Terms and Conditions. If You do not agree with any part of these Terms and Conditions, You do not have permission to use our Site and You MUST NOT USE THIS SITE OR OUR SERVICES. Exquisite Travel Group reserves the right, in its sole discretion, to amend this Agreement at any time by posting the amended terms on this Site or by providing You with a copy of the amended agreement. The amended terms shall be effective from and after the earlier of the date that they are posted on the Site or otherwise provided to You by Exquisite Travel Group.
You, the User, acknowledge that all content included on this Site or in documents received by personal delivery, mail, e-mail or fax, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively “Content”) are intellectual property and copyrighted works of Exquisite Travel Group and/or various third party providers (“Providers”). Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
Trademarks and service marks of Exquisite Travel Group used by Exquisite Travel Group other product and company names identified on this Site may be the trademark, trade name, service mark, logo, symbol or other proprietary designation of a third party. The use of services of any name, trademark, trade name, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third party, and the availability of specific goods or services from such third party through Exquisite Travel Group should not be construed as an endorsement or sponsorship of Exquisite Travel Group by any such third party, or the participation by such third party in the offering of goods, services or information through Exquisite Travel Group. The services of Exquisite Travel Group are intended for personal or wholesale use. The content and information given to You, including without limitation, price and availability of travel services, as well as the infrastructure used to provide such content and information, is proprietary to Exquisite Travel Group or its suppliers and providers. Accordingly, as a condition of using our services, You agree not to use this Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is unlawful or prohibited by these Terms & Conditions. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Site. In addition, You agree not to access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Exquisite Travel Group.
Unless a Provider has agreed otherwise, all products, services, advice, merchandise, and information available through this Site or by Exquisite Travel Group are provided on an “as is”, “as available” basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location; that use of this Site and all software, products or services associated with this Site will be error free; regarding the results that may be obtained from the use of this Site; regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site; or regarding the performance or non-performance of this Site. You expressly agree that the use of this Site and the services provided by Exquisite Travel Group is at Your sole risk.
IN NO EVENT SHALL EXQUISITE TRAVEL GROUP INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, OR PROVIDERS (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, the Covered Parties accept no responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, pandemic, government restraints, weather or causes beyond the Covered Parties’ control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider’s breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site or by Exquisite Travel Group. No Covered Party shall be responsible for any Provider’s failure to comply with these Terms and Conditions nor for any Provider’s failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site or services provided by Exquisite Travel Group, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Exquisite Travel Group in connection with the use of this Site. All comments, feedback, suggestions, and ideas disclosed, submitted or offered to a Covered Party in connection with Your use of this Site (collectively, “Comments”), shall be and remain the exclusive property of Exquisite Travel Group and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining Your specific consent. For example, Your Comments could be used on this Site and in radio, television and print advertisements. Your first name, first initial of Your last name, and town and state may be used with any Comments You submit. No Covered Party is under any obligation to maintain Your Comments (and the use of Your first name and first initial of Your last name with any comments) in confidence, to pay to You any compensation for any Comments submitted, or to respond to any of Your Comments. You agree, You will be solely responsible for the content of any Comments You make.
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.
Before booking with Exquisite Travel Group please read the following:
EXQUISITE TRAVEL GROUP STRONGLY SUGGESTS THAT YOU PURCHASE TRAVEL INSURANCE.
Travel Insurance: Exquisite Travel Group strongly suggests You purchase separate travel insurance to cover possible additional costs. If You choose not to or fail to purchase travel insurance, You are fully responsible for any costs related to the cancellation or delay of Your travel purchase. Refunds are not possible for any reason, so please protect Your travel investment with travel insurance. Comprehensive travel insurance benefits may include trip cancellation, interruption, travel delay, lost baggage, worldwide health & medical coverage, emergency medical evacuation, hurricane protection, terrorism and more.
For all bookings:
Exquisite Travel Group offers many services including but not limited to airline tickets, accommodation rooms, rental cars, customized vacation packages, villa rentals, apartment rentals, sightseeing tours, private guide service, cooking classes, museum and event ticketing, rail ticketing, escorted tours, group travel and corporate incentive programs.
Refunds: Because Exquisite Travel Group pre-pays its vendors for Your trip we cannot offer a refund after full payment has been received. There is a 100 % penalty for a NO SHOW. If You have paid in full, and then cancel more than 90 days prior to departure we will do our best to get any refundable amount that has already been paid but, we cannot guarantee a refund. If You fail to purchase travel insurance, You are fully responsible for any costs related to the cancellation or delay of Your travel package. Refunds are not possible for any reason, so please protect Your travel investment with travel insurance. Once You have paid in full or begun Your trip, substitutions, cancellations, or changes are not possible for any reason. All services are prepaid on Your behalf and cannot be changed at the last minute.
Disabilities: Any preexisting physical, mental or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of travel planning.
A medical release form may be required to participate in adventure programs and other programs involving physical exertion offered by Exquisite Travel Group. This is noted in the description of such trips.
Escorted and Group Tours
Deposits: All deposits are non-refundable. Deposits start at $300 per person for all escorted and group tours, unless otherwise stated in writing. All bookings must be paid in full 90 days prior to departure. Your reservation is not confirmed until 7 days after we receive Your deposit. Under no circumstances will You be allowed to depart on a tour without having made full payment.
Refunds are not possible for unused meals, entrance fees, accommodations, transportation, etc. No substitutions of any kind will be permitted. The “trip inclusions” begin at the designated time and place on “day one” of the itinerary, and end after breakfast on the last day outlined in the itinerary. Exquisite Travel Group acts only as an agent in securing hotels, transportation, and other travel services, and in no event shall Exquisite Travel Group be liable in the event of any failure by any person or company to render any transportation, lodging, or other travel services to be provided on the trip. Any cancellation fees or penalties will be Your responsibility. If You fail to purchase travel insurance, You are fully responsible for any costs related to the cancellation or delay of Your tour. Refunds are not possible for any reason, so please protect Your travel investment with travel insurance.
By placing Your deposit for travel, You agree that You have read and understand Exquisite Travel Group’s no refund policy.
Custom Trip Planning
With Exquisite Travel Group custom trip planning service, customers work with a Travel Specialist to plan their trip from beginning to end. With Exquisite Travel Group’s custom trip planning service, customers choose the star level or type of accommodation they want, along with the desired city or location, dates, and budget they would like to stay within. Exquisite Travel Group then works to find accommodations, services, sightseeing tours, villas, escorted tours or packages at the customer’s desired budget and the clients desired route and dates of travel.
All clients who use our custom trip planning service will receive the following benefits:
1. Maps, sightseeing guides, regional information, basic driving directions if renting a car, travel tips and complimentary travel documents
2. Contact information for any problems that arise during Your trip
3. One-on-one personalized consultation with a Travel Specialist with experience in Your destination of travel.
4. Exquisite Travel Group will supply You with the total packaged price of all services including all taxes before You are asked for final payment. The services and items listed in the package price are priced as and presented as a “package”. Individual item prices listed in a package will not be released.
Deposits: Once Exquisite Travel Group has agreed to plan Your travel and before any services are booked, You will be asked to place a nonrefundable deposit of at least $300 per person to begin confirming requested services. All bookings must be paid in full 90 days prior to departure. Your reservation is not confirmed until 7 days after we receive Your deposit of at least $300 per person. Under any circumstances, full payment is required prior to departure and receiving Your final confirmation kit.
Forms of Payment: Exquisite Travel Group accepts Major Credit Cards, PayPal, Personal Checks and Money Orders. The “Total Charges” that You will pay for using our services will always be disclosed to You before You are asked for final payment.
Chargeback Policy: If You have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that You are completely satisfied with the services we’ve provided You. Exquisite Travel Group considers credit card or PayPal charge backs to be fraud if You made no reasonable effort to notify us that a problem existed, or to resolve or clarify a situation or matter. You agree that You will not chargeback any amounts charged to Your credit card or PayPal by Exquisite Travel Group. If You chargeback a credit card or PayPal charge for a payment initiated by You, You agree that we may recover the amount of the chargeback, as well as the chargeback fee of $150 by any means we deem necessary.
Accommodations and Special Requests: Accommodations and services made available through Exquisite Travel Group’s website or offices are subject to these disclosed terms and conditions. Exquisite Travel Group will supply general descriptions, photographs, location information, amenities, and other detailed information to help You have all You need to make an informed booking decision. You will be given an accommodation reference number or name that represents the accommodation within our database only. The exact accommodation with complete name, address and contact information will be given only after purchase. This policy prevents competitors or others from undermining our efforts to supply a complete service to our customers. Our goal is to provide our customers with a high level of personalized service and offer a level of knowledge about Your destination unmatched by any other company.
All accommodation reservations are guaranteed for double occupancy (one double bed or two twin beds unless You have requested otherwise). Other reservations for apartments, villas, etc. will list the service booked on the voucher issued. Exquisite Travel Group requests that our accommodation suppliers provide non-smoking rooms. However, room assignments are based on availability and are at the accommodation’s discretion. We cannot guarantee a non-smoking room, nor can we guarantee You will have one bed or two. If You have special requests (such as smoking room, pet accommodations, type of bedding, connecting rooms, view, floor location, etc.), You must call the accommodation and verify that special requests can be met after Your reservation is confirmed. Exquisite Travel Group makes no guarantee that special requests will be met. An accommodation reservation cannot be refunded, canceled, or modified on the basis that a special request was not (or could not be) met by the accommodation.
Accommodation Star Ratings: Exquisite Travel Group’s star rating system is provided for Your reference. Like other well-known accommodation rating systems, Exquisite Travel Group uses a number of factors in evaluating the quality of participating accommodations such as: size of rooms, decor/furnishings, amenities, public areas, hospitality services, maintenance/housekeeping, reputation, etc. Exquisite Travel Group screens participating accommodations carefully and updates our information periodically to ensure the validity of our ratings. Our ratings systems may sometimes differ from those of other rating systems that You may be familiar with. We do not warrant or guarantee that our star rating system is identical to or consistent with any other star rating system.
Exquisite Travel Group will book Your reservation in a property with at least an equal or higher star level than You requested. Please note that it is possible that the accommodation You are booked in could be a Resort or Boutique accommodation, which will at least meet the minimum qualifications of the star level You initially requested.
Late Arrival and Failure to Check-in on First Night: If You are going to be delayed, cannot meet Your transfer or find that You cannot check in to Your accommodation on the date and time You requested, You must contact the accommodation to let them know. If You fail to check in to Your accommodation on the day of Your reservation and do not alert the accommodation, Exquisite Travel Group or the service provider, the remaining portion of Your reservation will be canceled and You will not be entitled to a refund.
Special Needs: If You have special needs (e.g., wheelchair accessible room) You must tell Your Travel Specialist in advance and verify that special needs can be met. So long as You give advance notice before paying Your deposit, Your accommodation reservation will be refunded, canceled or modified if special handicapped needs cannot be met.
Must be 21 Years of Age: The guest on the reservation must be 21 years or older to check into the accommodation.
Frequent Traveler Points: Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives will not apply to Exquisite Travel Group’s services.
Service Issues: Proper protocol must be followed to report any issues. Failure to do so will eliminate our ability to properly handle the issue, and Exquisite Travel Group is not responsible for any loss that occurs due to the issue.
Issue Protocol: If You experience an issue with a service or tour, You must first contact the number or numbers of the service provider listed on Your voucher or other documentation. If You are unable to reach someone at that numbers provided, You must call the emergency number of the country You are visiting and the of the service provider. If You are unable to reach someone at that number, You must then contact the USA office. If it is after hours, You must call the USA emergency number. Once You have reached the service provider, You must fully explain the issue and provide them with a contact number to reach You. If the issue is not resolved to Your liking, You must call the USA office to inform us of the issue. If the USA office or USA emergency number is not contacted, we will not be able to assist You with Your issue, and we will be unable to offer a resolution that is speedy and fair.
If You experience an issue with a hotel or other overnight accommodation, You must first contact the property manager to see if the issue can be resolved at the property. If not, please follow the protocol for service or tour issues.
Complaints: Should any complaints arise with regards to any services, accommodations or tours, the matter must be promptly reported by the guest to the tour leader if on a tour, to the hotel AND directly to Exquisite Travel Group. Exquisite Travel Group will supply You with local and international numbers for any problems that arise. All complaints will be dealt with fairly and without delays. The guest must notify Exquisite Travel Group within 12 hours of any issues during the period of their stay in order for Exquisite Travel Group to take immediate action so as to solve the matter during Your stay. Exquisite Travel Group and its subsidiaries are not responsible for any complaints received after the fact or after You have departed from the hotel, villa or service which the complaint applies. Exquisite Travel Group is not liable for problems that arise that Exquisite Travel Group is not notified of in a timely manner that affords Exquisite Travel Group the opportunity to correct the problem.
Trips cancelled or changed by Exquisite Travel Group: Although unlikely, Your trip may be canceled due to unforeseen circumstances. If Exquisite Travel Group cancels a trip You have paid for, the entire amount You have paid to Exquisite Travel Group will be refunded to You within fourteen (14) days after the trip’s cancellation. Once this occurs, Exquisite Travel Group and its representatives have no other obligations to customers on canceled trips. Exquisite Travel Group is not responsible for refunds on airfare purchases. Exquisite Travel Group is registered with the State of California as a seller of travel.
Exchange Rate: In the event of currency exchange fluctuations between the U.S. Dollar and the destination currency, Exquisite Travel Group reserves the right to adjust accordingly the cost of the “trip” or “trips”. Your currency exchange rate is not locked until final payment.
Rental Car Service
The following terms and conditions will apply to rental car requests made:
a. Exquisite Travel Group rental car reservations are non-changeable, non-endorsable, non-transferable, and non-refundable to or by You;
b. Valid Driver’s License AND credit card or, in the rental car company’s discretion, debit card, which is consistent with the transactional details provided to Exquisite Travel Group, must be presented when a vehicle is picked-up at the designated location;
c. When picking up the vehicle, a credit card or, in the rental car company’s discretion, debit card, will be required to pay for any additional ancillary charges (including insurance, child seats, gas, etc.). Debit cards may not be accepted;
d. Exquisite Travel Group does NOT provide rental car insurance. It is the customer’s sole responsibility to determine the applicability and eligibility of any preexisting insurance coverage. Exquisite Travel Group’s car rental suppliers generally offer several insurance alternatives as an incremental and completely distinct transaction, which the customer can purchase at the time of pick-up. In some instances, it may be possible to purchase rental car insurance at the time of booking Your services. If this is desired, please inquire;
e. All rentals will include time and mileage only and are subject to road tax and other charges as per terms of the rental car company;
f. Express service and loyalty programs (frequent flyer points, frequent rental points, etc.) are not applicable to Exquisite Travel Group rentals.
Vacation packages available through Exquisite Travel Group, Inc. will be subject to the published conditions of carriage and as appropriate, rules of the applicable airline, accommodation, car rental company, or attractions and services provider. The following terms and conditions will apply:
a. Any package including an airline ticket purchase is subject to the terms and conditions listed in the Airline Service section;
b. Any package including an accommodation purchase is subject to the terms and conditions listed in the Accommodation section;
c. Any package including a car rental purchase is subject to the terms and conditions listed in the Car Rental section above; and
d. Any package including a tour or attraction purchase is subject to the Terms and Conditions listed in this Terms and Conditions document and is subject to the terms and conditions set forth by the tour and attraction provider.
In addition, the following terms and conditions apply to Exquisite Travel Group booking Your airline services:
a. All tickets are non-refundable, non-endorsable and non-changeable unless specifically stated otherwise on an individual case basis only. Credit will not be given for any unused airline tickets and cannot be used toward any future purchases unless specifically stated otherwise on an individual case basis only;
b. Once an airline ticket is purchased, any modification by Exquisite Travel Group will incur an additional expense to You;
c. All airline tickets will be subject to the terms and conditions of the issuing supplier or airline.
Please be aware of:
a. Fees and taxes that You may be charged during Your trip that are not included in the vacation package price given (e.g. foreign airport taxes levied upon arrival and/or departure);
b. Any hotel taxes that will be charged upon check-in or check-out (e.g. local city hotel tax);
c. Baggage fees for airfare;
d. Taxes for airfare (changes in taxes after You have purchased Your ticket);
e. Other fees for airfare not included in Your initial vacation package purchase;
Exquisite Travel Group and all of its partners, suppliers, subsidiaries and affiliates, make every effort to honor the package price quoted originally, however; under certain circumstances Your price may be subject to increase prior to full payment due to an increase in the cost for one or more of the travel components of Your package. By booking through Exquisite Travel Group and/or a subsidiary there of, You expressly acknowledge Your acceptance of these conditions applicable to Your purchase.
Additional Travel & Accommodation Terms and Conditions
In addition to any terms and conditions described above, the following terms and conditions apply to Exquisite Travel Group’s custom trip planning services:
a. All accommodation reservations are non-cancellable, non-refundable, non-changeable and non-transferable by You. Once You purchase a reservation, Your method of payment will be charged for the amount shown, regardless of whether or not the reservation is used. Credit will not be given for any unused reservations and cannot be used toward any future purchases.
b. Once an Exquisite Travel Group, Inc. request has been booked, it cannot be modified by You;
c. Upon check-in, guests must present a valid ID and credit card or, in the accommodation’s discretion, debit card, in their name that is consistent with the transactional details provided to Exquisite Travel Group
, (the amount of available credit required will vary by accommodation). Debit cards may not be accepted. You will be given vouchers which outline the service You have booked with Exquisite Travel Group and such vouchers must be presented at time of check in;
d. A Voucher, when issued by Exquisite Travel Group and presented to the Attraction Operator, tour guide, transfer or accommodation shall entitle the person named on the Voucher, subject to these Travel & Accommodation Terms and conditions, to use the service described in the Voucher. The service operator will verify the identity of the person named on the Voucher prior to accepting the Voucher; and may require a signature from such named person. The person named on the Voucher will be required to present a government-issued photo ID to the Service Operator;
e. A Voucher is valid for redemption only by the person named on a Voucher. A Voucher has no cash value and cannot be assigned, or transferred, in whole or in part;
f. The issuance of a Voucher by Exquisite Travel Group or its subsidiaries is final. There are no refunds, credits, exchanges, or cancellations of a Voucher once it has been issued by Exquisite Travel Group. A Voucher is like cash; a destroyed, lost or stolen Voucher cannot be reprinted, reissued or refunded. A Voucher may be redeemed only once and only by the Service Operator. Before departing on Your trip, You should confirm that the information that a Voucher contains is accurate;
g. Service availability may change after a Voucher is issued. When Exquisite Travel Group is informed in advance of a significant change to the availability of a service or accommodation, Exquisite Travel Group will use reasonable efforts to notify You. In the event a service is canceled, rescheduled or postponed by the Service Operator, You should immediately contact Exquisite Travel Group;
h. Exquisite Travel Group reserves the right to modify and otherwise change these Terms and Conditions at its sole discretion. No amendment, modification or waiver to these Terms and conditions shall be binding on Exquisite Travel Group unless made in writing and signed by an authorized officer of Exquisite Travel Group.
i. YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF THE SERVICES BOOKED MAY BE HAZARDOUS AND INHERENTLY RISKY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND THE PERSONS NAMED ON THE VOUCHER WILL ASSUME ALL RISK OF PERSONAL INJURY OR DEATH, OR LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE SERVICES BOOKED, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE SERVICE. FURTHERMORE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXQUISITE TRAVEL GROUP SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; OR LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICES BOOKED, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE SERVICES BOOKED. I ASSUME THE RISK AND EXPENSE OF ALL SUCH INJURY, DAMAGE, LOSS, ADDITIONAL EXPENSE, ACCIDENT, DELAY, SCHEDULE CHANGE OR OTHER IRREGULARITY.
j. Exquisite Travel Group will assign a Travel Specialist to assist You throughout the planning of Your trip. You are responsible to supply any flight schedules, passport names or information needed to plan Your trip in a timely manner. Exquisite Travel Group is not responsible for delays caused by information not given to us in a timely manner. If You have any questions about this, please call our office, we will be happy to answer any questions You have. Every reasonable effort will be made by Exquisite Travel Group to supply itineraries, services, and accommodations as outlined. If these cannot be supplied due to causes beyond Exquisite Travel Group’s control, Exquisite Travel Group reserves the right without prior notice to substitute or delete such service and accommodations;
Entire Agreement, Modification, No Waiver. These Terms & Conditions constitute the entire and only understanding between the parties and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. The failure of Exquisite Travel Group to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and Your obligations with respect to such future performance shall continue in full force and effect.
Pandemics, states of emergency. In the event of health pandemics or states of emergency, the suppliers operating Your trip may change, delay, or cancel the services they offer for your trip at their sole discretion and with little or no advance notice. Government officials in the destinations you visit may change entry requirements, health protocols, and other rules for inbound visitors (including health screenings and tests and mandatory quarantines) at their discretion and with little or no advance notice. You agree that Exquisite Travel Group has no control over these decisions and therefore, Exquisite Travel Group shall not be liable for any loss or damages caused by such changes, delays, or cancellations. You understand and agree that it is Your responsibility to comply with the government’s rules in the destinations You are visiting that are in effect during Your trip.
Force Majeure. Exquisite Travel Group shall not be deemed to be in breach of any terms and conditions or otherwise liable to You, and shall not be required to provide any refund due to delay in performance or non-performance of any of Exquisite Travel Group’s obligations hereunder due to any circumstances beyond Exquisite Travel Group’s control, including, but not limited to, acts of God, explosion, flood, forceful wind, fire, accident, war or threat of war ) declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery and vehicles, delays, bankruptcy of supplier, or other unforeseeable events (“Force Majeure”). If Exquisite Travel Group and/or any of its suppliers are affected by Force Majeure, Exquisite Travel Group shall be entitled to, and may in its sole and absolute discretion, and without liability therefore, vary or cancel any itinerary or arrangement in relation to Your trip.
No Chargebacks for trip delays, changes or cancellations. Your verbal communication of your credit card or PayPal details to an employee of Exquisite Travel Group is a binding agreement for charging Your credit card or PayPal account. As such, You waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (except fraud), including a Force Majeure event, and You agree to the refund policies and procedures as outlined in the terms and conditions of the suppliers operating components of Your trip. In the event that You attempt without Exquisite Travel Group’s prior written authorization to chargeback, reverse, or recollect a trip payment already made, Exquisite Travel Group reserves the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, but not limited to, attorney fees.